Koaching the Gap – Terms and Conditions
Effective Date: 12 December 2025

1. Relationship to Other Policies
These Terms and Conditions (“Terms”) govern the provision and use of Koaching the Gap services, including coaching, mentoring, strategic guidance, group programs, online courses, and any digital products sold via our Site or scheduling app. They are intended to be read together with our Website Terms of Use, Privacy Policy, and Refund Policy. Together, these documents form the complete agreement between you and Koaching the Gap. By booking, registering, or purchasing services or products, you agree to be bound by these Terms and all cross‑referenced policies.

2. Services and Nature of Coaching (Non‑Medical)
Koaching the Gap provides coaching, mentoring, and strategic guidance aimed at personal and professional growth. Coaching is not medical, psychological, or therapeutic treatment and is not a substitute for professional health or mental health advice, diagnosis, or care from a licenced medical professional. You should seek qualified healthcare support when needed.

3. Client Responsibilities and Acknowledgment
Your results depend on your active participation, commitment, and timely completion of agreed actions. No guarantees are made regarding specific outcomes. You agree to provide accurate, current, and complete information when registering or booking, and to engage respectfully and professionally with coaches and other participants.

4. Bookings, Cancellations, and Rescheduling
To cancel or reschedule while preserving eligibility for refund or credit, provide at least 24 hours’ notice before the scheduled start time. Cancellations with less than 24 hours’ notice are not eligible for refund, except in genuine emergencies (e.g., medical or technical failures) or where required by law. The detailed process and timelines frequirement to submit requests via email to or requesting a refund or raising a concern are set out in the Refund Policy (including the admin@koachingthegap.com within 7 days of the original session date and our 14‑business‑day timeframe for approved refunds)​.

5. Fees, Payments, and Third‑Party Payment Providers
All fees are payable in full at the time of booking or as otherwise displayed at checkout, unless otherwise agreed in writing. Where payments are processed by third‑party providers (e.g., Square; optional Afterpay), your use of those methods is subject to their applicable terms (including Square General Terms and Payment Terms, Square’s Direct Debit Request Service Agreement for any direct debit, and Afterpay Merchant terms). We do not control those providers’ policies​​​.

6. Refunds and Consumer Guarantees
Refunds are managed in accordance with our Refund Policy and your non‑excludable rights under the Australian Consumer Law (ACL). Nothing in these Terms limits your statutory remedies when services fail to meet consumer guarantees (e.g., due care and skill, fitness for purpose, services as described).

7. Intellectual Property (primary clause — referenced by Website Terms)
All content, materials, tools, and resources provided by Koaching the Gap (including branding, session materials, and digital content) remain our exclusive property. You are granted a limited, non‑transferable licence to use materials for your personal development only. Reproduction, distribution, adaptation, public display, or creation of derivative works requires our prior written consent.
Note: The Website Terms of Use reference this clause for site content to avoid duplication.

8. Privacy and Data Handling
We handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles (APPs) (transparency, permitted uses/disclosures, security, access/correction, direct marketing opt‑outs, and cross‑border safeguards). We take reasonable steps to protect personal information and to destroy or de‑identify it when no longer needed, subject to legal/professional retention obligations.

9. Group Coaching, Online Courses, and Community Conduct
These Terms apply to individual coaching, group coaching, and online courses. Participants must follow reasonable instructions, uphold respectful conduct, and maintain confidentiality of other participants’ information to the extent permitted by law.

10. Recording, Testimonials, and Marketing
No session may be recorded without prior written consent. Where you voluntarily provide testimonials, you grant Koaching the Gap permission to use, display, and distribute the content to promote services, subject to our Privacy Policy. You may opt out of direct marketing at any time via the unsubscribe link or by contacting us.

11. Limitation of Liability and Indemnity (subject to ACL)
To the maximum extent permitted by law, Koaching the Gap is not liable for indirect or consequential loss, loss of data, profits, or business opportunities arising from use of our services or reliance on coaching guidance. You agree to indemnify Koaching the Gap against claims arising from your breach of these Terms or misuse of services. This clause does not exclude or restrict any non‑excludable consumer guarantees or remedies under the ACL.

12. Complaints and Dispute Resolution
If you have questions or complaints about our services or how your information is handled, contact admin@koachingthegap.com. We aim to respond within 30 days. If your privacy complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Minors
Our services are not intended for children under 18. If we become aware that personal information has been collected from a child without parental consent, we will take steps to delete it (consistent with our Privacy Policy and APPs).

14. Changes to These Terms
We may amend or update these Terms at any time. Changes are effective upon publishing to our website/app; where practicable, we will provide notice of material changes via the Site or email. Continued use of our services constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved exclusively in the courts of Victoria, unless otherwise agreed in writing.

16. Acceptance
By clicking “Confirm Booking”, proceeding with payment, or otherwise engaging our services, you acknowledge and agree to be bound by these Terms and confirm you have read and agree to the Website Terms of Use, Refund Policy, Privacy Policy and Non-Medical Disclaimer.

Koaching the Gap – Refund Policy
Effective Date: 12 December 2025

1. Relationship to Other Policies
This Refund Policy is intended to be read in conjunction with our Terms and Conditions and Website Terms of Use. Together, these documents form the complete agreement between you and Koaching the Gap.

2. ACL Consumer Guarantees
Nothing in this policy limits your non‑excludable rights under the Australian Consumer Law (ACL). If our services fail to meet consumer guarantees (e.g., due care and skill, fit for purpose, services as described), you are entitled to a remedy (refund, replacement, or cancellation) as appropriate. We acknowledge that we must not mislead consumers about these rights.

3. Eligibility for Refunds (change of mind / scheduling)
No refunds are given for completed sessions unless required by law or otherwise mutually agreed in writing. Refunds or credits may be considered for prepaid sessions that are cancelled with sufficient notice.

4. Cancellation and Notice Requirements
Provide at least 24 hours’ notice to cancel or reschedule to be eligible for a refund or credit. Cancellations with less than 24 hours’ notice are not eligible for a refund, except in exceptional circumstances (e.g., medical emergencies or technical failures) or where required by law.

5. How to Request a Refund or Raise a Concern
Submit a written request via email to admin@koachingthegap.com within 7 days of the original session date. Include your name, session date, reason for the request or concern, and proof of purchase.

6. Assessment and Approval
We assess each request fairly, considering the circumstances and supporting evidence. If approved, refunds are processed using the original payment method within 14 business days.

7. Non‑Refundable Items

• Completed coaching sessions (unless required by law or otherwise agreed in writing).

• Digital products, downloads, or resources once accessed or delivered.

• Any services or products not purchased directly from Koaching the Gap.

8. Exceptional Circumstances
In rare cases, such as technical errors or service disruptions caused by Koaching the Gap, a full or partial refund may be offered at our discretion or as required by law.

9. Changes to This Policy
We may update this Refund Policy at any time. The latest version will always be available on our website/app.

Koaching the Gap – Privacy Policy
Effective Date: 12 December 2025

1. Relationship to Other Policies
This Privacy Policy should be read together with our Terms and Conditions, Website Terms of Use, and Refund Policy. Together, these documents form the agreement between you and Koaching the Gap.

2. Commitment to Privacy and Legal Basis
We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

3. What Personal Information We Collect and Why
We collect personal information (e.g., name, contact details, booking information) to provide coaching services, communicate with clients, process payments, and improve our services. We may use information for related secondary purposes you would reasonably expect.

4. How We Collect Personal Information
We collect personal information directly from you (e.g., booking forms, email, phone, sessions) and via our website, which is hosted on Squarespace. Where reasonable and practicable, we collect directly. If we receive information from third parties, we will notify you and provide options to refuse or withdraw consent, consistent with APP 5 (notification).

5. Anonymity and Pseudonymity
Where lawful and practicable, you may interact with us anonymously or using a pseudonym (APP 2).

6. Sensitive Information
We will only collect sensitive information (e.g., health, racial or ethnic origin, religious beliefs) with your consent or where authorised by law. We use such information only for the primary purpose for which it was obtained or a directly related purpose with consent.

7. Use and Disclosure
We use and disclose personal information for the purposes for which it was collected and for related purposes you would reasonably expect (APP 6). We will obtain consent for other uses unless permitted by law.

8. Cross‑Border Disclosure
If personal information is likely to be disclosed to overseas recipients (e.g., cloud service providers such as Squarespace in the United States or other jurisdictions), we will inform you and take reasonable steps to ensure those recipients comply with the APPs (APP 8).

9. Direct Marketing
We may use personal information to send marketing communications about our services. You may opt out at any time via the unsubscribe link or by contacting us (APP 7).

10. Cookies and Website Analytics
Our website uses cookies and analytics (e.g., Google Analytics, Squarespace Analytics) to understand usage and improve the Site. You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

11. Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure (APP 11). When information is no longer needed, we will take reasonable steps to destroy or de‑identify it, subject to our professional/legal obligations.

12. Access and Correction
You may request access to personal information we hold about you, or request correction if it is inaccurate, incomplete, or out of date (APPs 12–13). We may require identification before releasing information, and may refuse access where permitted by law; we will provide reasons in writing if access is denied.

13. Children’s Privacy
Our services are not intended for children under 18. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information (consistent with APPs).

14. Complaints and Enquiries
For privacy enquiries or complaints, contact admin@koachingthegap.com. If not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Updates to This Policy
This policy may change from time to time. The latest version will be available on our website; where practicable, we will provide advance notice of significant changes.

Koaching the Gap – Website Terms of Use
Effective Date: 12 December 2025

1. Agreement to Terms
These Website Terms of Use (“Terms of Use”) govern your access to and use of the Koaching the Gap website (“Site”). By accessing or using the Site, you agree to comply with and be bound by these Terms of Use and our Terms and Conditions (the master service agreement). If you do not agree, you must not use the Site.

2. Website Access and Use
The Site is provided for personal, non‑commercial use. You must not use the Site in any unlawful way, or in a manner that harms Koaching the Gap or interferes with other users’ access. You must not attempt to gain unauthorised access to any part of the Site, user accounts, or systems connected to the Site.

3. Intellectual Property (referenced to avoid duplication)
All content, branding, graphics, and materials on the Site are owned by Koaching the Gap or its licensors. Your limited licence to view and use materials is governed by Terms and Conditions section 7 (Intellectual Property). Do not reproduce, distribute, adapt, translate, publicly display, or create derivative works without prior written permission.

4. User Content
If you submit or post content to the Site, you grant Koaching the Gap a non‑exclusive, royalty‑free licence to use and display your content for the purpose of operating the Site and providing services. You warrant you have the right to submit such content and that it does not infringe rights of others. We may edit, refuse, remove, or disable content at our discretion.

5. Privacy
Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect personal information in accordance with the Australian Privacy Principles (APPs).

6. Security
We take reasonable steps to protect the Site and your information (including encryption, password protection, and restricted access). However, absolute security cannot be guaranteed. You are responsible for maintaining the confidentiality of any login credentials and for all activities under your account.

7. Disclaimers
The Site and its content are provided for general information and educational purposes only. Coaching content is not medical, psychological, or therapeutic advice.

8. Limitation of Liability (subject to ACL)
To the maximum extent permitted by law, Koaching the Gap is not liable for direct or indirect loss arising from your use of the Site or reliance on its content. Nothing in these Terms of Use excludes or restricts your non‑excludable rights under the Australian Consumer Law (ACL).

9. Links to Third‑Party Sites
The Site may contain links to external websites. Koaching the Gap is not responsible for the content, accuracy, or privacy practices of those sites. Accessing third‑party sites is at your own risk.

10. Changes to Terms of Use
We may update these Terms of Use at any time. Changes are effective upon posting. Where practicable, we will provide notice of material changes via the Site or email. Continued use of the Site constitutes acceptance of the revised Terms of Use.

11. Governing Law
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes will be resolved exclusively in the courts of Victoria, Australia.

12. Contact
For questions about these Terms of Use, contact admin@koachingthegap.com.

By engaging with Koaching the Gap, you acknowledge and agree:

• Koaching the Gap provides coaching, mentoring, and advisory services designed to support personal growth, wellbeing, and the development of coping strategies for life’s challenges.

• Our services are not a substitute for professional mental health care, counselling, psychotherapy, or medical treatment.

• We are not licensed medical or mental health professionals and do not diagnose, treat, or provide therapy for mental health conditions or trauma.

• Any opinions, guidance, or advice provided by Koaching the Gap is not medical, psychological, or therapeutic advice, and does not come from a medically licensed mental health professional.

• If you are experiencing psychological distress, mental illness, or trauma, we strongly encourage you to seek support from a qualified mental health professional.

• Participation in coaching is voluntary and outcomes depend on your personal engagement; no specific results are guaranteed.

Your results depend on your active participation, commitment, and timely completion of agreed actions, and therefore, no guarantees are made regarding specific outcomes.